Refund & Subscription Policy

1. Who processes your payment

Paid plans are sold through Creem (creem.io), which acts as our Merchant of Record. Creem processes the payment, collects any sales tax or VAT that applies in your country, and sends your receipt. Your card statement will show Creem as the seller. Creem's terms of sale apply together with our Terms of Service.

2. Plans and automatic renewal

• Pro: $6 per month. Pro+: $19 per month. Prices are in USD; tax may be added at checkout depending on where you live.
• You are charged when you subscribe, and then once at the start of each monthly period.
• Subscriptions renew automatically every month until you cancel.
• If we change a price, we will tell existing subscribers at least 30 days before the new price applies to them.

3. Canceling

• You can cancel at any time in Settings > Billing > Manage subscription, or through the link in your Creem receipt email.
• After you cancel, you are not charged again.
• You keep the paid features until the end of the period you have already paid for. After that the account returns to the Free plan.
• Your experiments and data stay in your account. Canceling does not delete anything.

4. Refunds

In general, payments for a period that has already started are not refunded, including when you cancel partway through a month. We will refund you in these cases:

• You were charged twice for the same period, or charged after you had canceled
• The paid features were unavailable to you for more than 7 consecutive days because of a fault on our side (refunded pro rata for the affected time)
• Consumer law in your country gives you a right to a refund or to withdraw from the purchase

How to request a refund: email [email protected] from the email address on your Vara account. Include the order ID from your Creem receipt and a short reason. We reply within a few business days. You can also contact Creem support from the Creem customer portal.

Approved refunds are issued by Creem to your original payment method. How long it takes to appear depends on your bank. When a payment is refunded, the paid features it covered end right away and the account returns to the Free plan.

5. Contact

Questions about billing: [email protected]